Return & Refund Policy
Thanks for shopping at idobao store
If you are not entirely satisfied with your purchase, we’re here to help.
You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. All the components must be complete and not damaged.
For the shipping ( Not received)
1. Delivery information: we suggest you contact local courier, we could not offer a refund or resend
2. Undelivered for the following situation：
(1) wrong address or phone number
(2) no-reply any email or call from the local courier
(3) refuse signing package
(4) refuse to pay tax
(5) refuse clearance
All fees caused by above should be afforded by the recipient Reminder: we suggest you buy insurance in case of loss or damage, then you can file a claim
For the PCB
1. The following is except warranty
(1) the USB Port loose or drop
(2) the Hot-Swap socket loose or drop
(3) the Diode loose or Drop
(4) make solder PCB to be Hot-swappabe
(5) the resistance capacity loose or drop
Reminder: All PCBs are tested well 3 times before shipped out
All lubed and disassembled switches are except warranty
All Clipped and lubed stabs are except warranty
If there is something wrong with keycaps, please contact us within 7 days after you open the package，Do not accept return once the keycaps are used
For the case
(1) Anodized hanging points inside the case is a normal situation
(2) Please contact us if there is damage issue within 7 days after delivery
(3) Slight scrathes of the case and brass weight are normal situation
(4) Screw is stripped or twisted
Once we receive the keyboard, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you are shipping from Europe, shipping is $40.
If you are shipping from other parts of the world, shipping is $55.
If you receive the product damaged, then we will cover the expenses of shipping it back to us as long as your warranty is not void. We can then send you a new product or issue you a refund. e expenses of shipping it back to us as long as your warranty is not void. We can then send you a new product or issue you a refund.